Welcome to the Balance to Heal website (balancetoheal.nl). These General Terms and Conditions govern your access to and use of the website and the services provided by Balance to Heal. By accessing or using the website and booking or receiving any services, you agree to comply with and be bound by these Terms and Conditions. If you do not agree with any part of these terms, please do not use the website or book any services.

These Terms and Conditions, together with the Privacy Policy and any specific service agreements, constitute the entire agreement between you (the Client) and Balance to Heal concerning your use of the website and services.

General Information:

Balance to Heal was founded by Jennifer Gutknecht and it is registered with the Dutch Chamber of Commerce (Kamer van Koophandel) under number: 91316359.

Services Provided:

Balance to Heal offers services aimed at supporting health, wellness, and personal balance. The specific services provided may include, but are not limited to, massage therapy, acupuncture, cupping, and potentially other related treatments or modalities. A detailed description of the services offered can be found elsewhere on the website or will be provided in specific service agreements.

All treatments are provided by Jennifer Gutknecht, who is a qualified professional with relevant training and expertise in the services offered, such as massage therapy and acupuncture.

Applicability:

These Terms and Conditions apply to all quotations, offers, activities, agreements, and deliveries of services by or on behalf of Balance to Heal.

Any deviations from these Terms and Conditions are only valid if explicitly agreed upon in writing by both Balance to Heal and the Client. The applicability of any general terms and conditions of the Client is expressly rejected.

Website Usage:

Your use of the balancetoheal.nl website is subject to these Terms and Conditions. You agree to use the website only for lawful purposes and in a manner that does not infringe upon the rights of others, restrict or inhibit their use and enjoyment of the website, or violate any applicable laws or regulations.

You must not use the website in any way that may cause damage to the website or impair the availability or accessibility of the website. Unauthorized access to or use of the website or its content is prohibited.

Nature of Services and Disclaimer:

The services provided by Balance to Heal are intended to support your personal health and wellness journey and complement, not replace, conventional medical care. It is crucial to understand that:

• The services offered are not a substitute for professional medical advice, diagnosis, or treatment. Always seek the advice of your physician or other qualified healthcare provider with any questions you may have regarding a medical condition.
• Results from the services may vary significantly depending on individual circumstances, health conditions, and response to treatment. Balance to Heal makes no guarantees regarding specific outcomes.
• You, as the Client, are fully responsible for your own well-being, health choices, and the decisions you make based on the information, guidance, or treatments provided by Balance to Heal.
• If you have a pre-existing or ongoing medical condition, are pregnant, or have any allergies or other health considerations, you are strongly advised to consult your doctor before booking a treatment.
• It is your sole responsibility to inform Balance to Heal of any medical conditions, allergies, pregnancy status, medications you are taking, or other relevant health information that may affect or be relevant to your treatment. Failure to disclose such information may affect the suitability and safety of the treatment.
• The practitioner reserves the right to refuse or discontinue a treatment session at any time if it is deemed unsuitable or unsafe for you based on the information provided or observed during the session, or for any other professional reason.
• All treatments provided are strictly professional and therapeutic in nature. Any inappropriate or disrespectful behavior, comments, or advances from the Client will result in the immediate termination of the session. In such a case, the Client will remain liable for the full cost of the scheduled treatment.
• The practitioner reserves the right to refuse service to any individual at their discretion.

Booking and Appointments:

Appointments for services can typically be made through the website’s designated booking forms or by contacting Balance to Heal directly via the contact details provided.

• Please arrive punctually for your scheduled appointment. If you are late, your treatment time may need to be shortened to avoid disrupting subsequent appointments, but the full fee for the original booking duration may still apply.
• New clients will be required to complete a health questionnaire and intake form before their first treatment session. This information is essential for tailoring the treatment safely and effectively.
• By booking an appointment, you agree to provide accurate and complete information during the booking process and in any health forms.

Payment, Cancellation, and Refunds:

• The prices for each service are clearly communicated on the Balance to Heal website and/or on the booking form.
• Payments for treatments must be made in advance or immediately after the treatment. Information regarding accepted payment methods and the terms of payment will be communicated to you upon confirmation of your appointment.
• If you need to cancel or reschedule your appointment, please provide at least 24 hours’ notice prior to the scheduled time. Appointments canceled or rescheduled with less than 24 hours’ notice may be charged in full.
• Refunds for services or canceled appointments will be provided at the discretion of Balance to Heal and in accordance with these Terms and Conditions and applicable Dutch law.

Changes and Cancellations by Balance to Heal

In the event of unforeseen circumstances, such as illness, weather conditions or other situations beyond our control, Balance to Heal reserves the right to change, reschedule or cancel appointments. In such cases, you will be informed as soon as possible and, if applicable, an alternative date will be offered or a refund will be made.

Balance to Heal shall not be liable for any failure or delay in performing its obligations if such failure or delay is caused by force majeure circumstances, including but not limited to acts of God, war, terrorism, strikes, lockouts, accidents, lack of transportation facilities, flood, fire, earthquake, or other natural disasters, or governmental regulations or orders. In the event of cancellation due to force majeure, a refund will be offered, unless otherwise agreed in writing.

Privacy and Data Retention:

Your use of the website and the handling of your personal data are governed by our Privacy Policy. By using the website, you consent to the terms of the Privacy Policy.

Personal data collected during the booking process, intake procedure, and treatment sessions will be processed and stored in accordance with the Balance to Heal Privacy Policy and the applicable Dutch and European data protection laws (such as the AVG/GDPR).

Your personal and health information will only be used for the purpose of providing the agreed-upon services and will not be shared with third parties without your explicit consent, unless required by law.

Confidentiality

Balance to Heal and the practitioner Jennifer Gutknecht are bound by a professional obligation to maintain strict confidentiality regarding all information discussed or disclosed during, or otherwise in the context of, the therapy or treatment sessions. This includes all personal details, health information, and matters discussed.

Complaints Procedure

If you have a complaint regarding the services provided, please contact Balance to Heal directly via the contact details provided on the website. Balance to Heal will endeavor to resolve the complaint in a timely and appropriate manner.

Copywrite Statement

This website and its content are copyright of Balance to Heal. All rights are reserved.

It is prohibited to copy, distribute or otherwise use any content of the website without written permission from Balance to Heal.

Governing Law and Jurisdiction:

These Terms and Conditions are governed by Dutch law. Any disputes arising out of or in connection with these Terms and Conditions shall be submitted to the competent court in the Netherlands.

Changes to Terms and Conditions

Balance to Heal reserves the right to revise these Terms and Conditions at any time by updating this page. The revised Terms and Conditions will apply to the use of this website and services from the date of their publication on the website. By continuing to use the website and services after any changes have been made, you agree to be bound by the revised Terms and Conditions.

Contact Information:

If you have any questions about these Terms and Conditions, please contact us via the Contact page.